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What do the membership statuses mean?

This article covers the different membership statuses shown on the Memberships screen.

Membership Status



The client’s membership is active and payments have been successful. Membership services and product/service discounts are redeemable.


The client’s membership is scheduled to start on a future date. No membership services or discounts will be redeemable until the scheduled start date.

Credit card needed

The client needs to complete the credit card information request sent to them via email. Until the client has entered their credit card information and a payment is successful, the membership will not be active. Learn how to send a reminder request.

Manual Payment Due

The manual payment for the membership is due. You will need to manually close the sale for the membership.

Past Due

The automatic payment for the membership failed. The system will make four more charge attempts within seven days. If no payment succeeds, the membership status changes to Unpaid.


The membership has had four unsuccessful payment attempts in 7 days.


The client’s membership is canceled and no future recurring charges will occur. Any remaining membership services will still be available to use. Learn more about canceling a client membership.

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