What do the membership statuses mean?
Active: The client’s membership is active and payments have been successful. Membership services and product/service discounts are redeemable.
Scheduled: The client’s membership is scheduled to start on a future date. No membership services or discounts will be redeemable until the scheduled start date.
Credit card needed: The client needs to complete the credit card information request sent to them via email. Until the client has entered their credit card information and a payment is successful, the membership will not be active. Learn how to send a reminder request.
Manual Payment Due: The manual payment for the membership is due. You will need to manually close the sale for the membership.
Past Due: The automatic payment for the membership failed. The system will make four more charge attempts within seven days. If no payment succeeds, the membership status changes to Unpaid.
Unpaid: The membership has had four unsuccessful payment attempts in 7 days.
Canceled: The client’s membership is canceled and no future recurring charges will occur. Any remaining membership services will still be available to use. Learn more about canceling a client membership.