Troubleshooting Guide: Card Reader
This article provides instructions for troubleshooting issues with your card reader. For issues with your Front Desk Display, see Troubleshooting Guide: Front Desk Display.
Link copiedError messages
The table below includes different error messages and how to fix them.
Error message | How to fix it |
|---|---|
Bluetooth Timed Out | Ensure your card reader is connected to power and charging. |
Could not execute discoverReaders because the SDK is busy with another command: connectReader | Restart your card reader by removing it from the charger and powering it off and back on. |
Bluetooth device disconnected. (3230) | Ensure your card reader is connected to power and charging. |
Payment declined: Access to location services is currently disabled. | Turn on location services ("While Using") for the Mangomint app in your iPad settings. |
Payment declined: Your card was declined. | The client must contact their card issuer for more information. |
Something went wrong. The reader is busy. | Make sure no other transactions are being processed with the Front Desk Display. Close and reopen the Mangomint app. |
Temporary error starting payment process. Please try again. | Close and reopen the Mangomint app on your Front Desk Display. |
Try Another Read Method | Try the payment method again. If you continue receiving this error, reset the card reader by pressing the small button next to the power port. |
If none of the error messages from the table above apply, please try the following troubleshooting steps.
If you are still experiencing issues after following these troubleshooting steps, please reach out to chat support for assistance.
Link copiedCheck your Bluetooth connection
Make sure your card reader is connected via Bluetooth by going to Gear Icon > Card readers on the iPad.
Link copiedCharge your card reader
Your card reader may disconnect if it is not connected to power.
Make sure your card reader is plugged in and connected to power. The card reader will have flashing lights to indicate that it is charging.
You can check your card reader's battery level by going to Gear Icon > Card readers on the iPad and selecting your connected card reader.
Link copiedCheck your Wi-Fi connection
Make sure the Wi-Fi connection on your iPad is strong and that Bluetooth and Location Services are turned on in your iPad settings.
Link copiedRestart your card reader and iPad
Turn your card reader off by removing it from the dock and holding the power button. Restart the card reader by pressing the power button again.
Turn your iPad off by holding down the power button. Restart the iPad by pressing the power button again.
Link copiedReset the Bluetooth connection
To reset the Bluetooth connection with your card reader, go to Gear Icon > Card readers and select your connected card reader.
Select Forget this card reader. Reconnect the card reader to reset the connection.
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