How can I enforce my cancellation policy?

Setting up a clear cancellation policy is important because it can help you prevent no-shows and it also offers some protection from clients with a habit of not showing or canceling late.

With Mangomint, you have complete control over your cancellation policy.

For a guide on communicating and enforcing your cancellation policy, visit our blog.

Setting it up in Mangomint

To set up your cancellation policy go to Settings > Calendar & Appointments > Cancellations:

For more detailed steps, refer to: How to Set your Cancellation Policy

Charging your Cancellation Fee

Here are two ways to actually enforce and charge the cancellation fee.

Note: To ensure you can charge the cancellation fee, it is advised that you require a credit card upon booking. To learn more, go to: How can I require a credit card for online booking?

Option 1: Adding a "Cancellation Fee" Service

Note: You must be an admin or have the permission to manage services to do this.

  • Go to Settings > Services

  • Add a New Category for Cancellations.

  • Add a New Service called Cancellation Fee.

    • If you have a set price for cancellations, you can enter it here. (e.g. $25 cancellation fee)

    • If you charge a percentage of the service price, set the price to $0.00. (e.g. 50% of the service total)

Charging the Cancellation Fee

  • On the Calendar screen, select the appointment and mark the appointment as "Late Cancellation" or "No Show"

  • On the Sales screen, start a New Checkout.

  • Select or Add the client.

  • Add the Cancellation Fee service and adjust the price as needed.

  • Assign a staff member, if applicable. This is to ensure that the staff member will receive any applicable service commissions. To learn more about staff member compensations, go to: Staff Compensation

  • Hit Go to Payments and complete the checkout as usual.

Option 2: Adjusting the price of the current appointment

  • On the Calendar screen, select the appointment and mark the appointment as "Late Cancellation" or "No Show"

  • On the Appointment Window, select Checkout.

  • Update the service price to your cancellation fee (flat-rate fee or percentage).

  • Hit Go to Payments and complete the checkout as usual.

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