How can I enforce my cancellation policy?
Setting up a clear cancellation policy is important because it can help you prevent no-shows and it also offers some protection from clients with a habit of not showing or canceling late.
With Mangomint, you have complete control over your cancellation policy.
For a guide on communicating and enforcing your cancellation policy, visit our blog.
Setting it up in Mangomint
To set up your cancellation policy go to Settings > Calendar & Appointments > Cancellations:
For more detailed steps, refer to: How to Set your Cancellation Policy
Charging your Cancellation Fee
Here are two ways to actually enforce and charge the cancellation fee.
Note: To ensure you can charge the cancellation fee, it is advised that you require a credit card upon booking. To learn more, go to: How can I require a credit card for online booking?
Option 1: Adding a "Cancellation Fee" Service
Note: You must be an admin or have the permission to manage services to do this.
Go to Settings > Services
Add a New Category for Cancellations.
Add a New Service called Cancellation Fee.
If you have a set price for cancellations, you can enter it here. (e.g. $25 cancellation fee)
If you charge a percentage of the service price, set the price to $0.00. (e.g. 50% of the service total)
Charging the Cancellation Fee
On the Calendar screen, select the appointment and mark the appointment as "Late Cancellation" or "No Show"
On the Sales screen, start a New Checkout.
Select or Add the client.
Add the Cancellation Fee service and adjust the price as needed.
Assign a staff member, if applicable. This is to ensure that the staff member will receive any applicable service commissions. To learn more about staff member compensations, go to: Staff Compensation
Hit Go to Payments and complete the checkout as usual.
Option 2: Adjusting the price of the current appointment
On the Calendar screen, select the appointment and mark the appointment as "Late Cancellation" or "No Show"
On the Appointment Window, select Checkout.
Update the service price to your cancellation fee (flat-rate fee or percentage).
Hit Go to Payments and complete the checkout as usual.
