How to Process Full Refunds
This article explains how you can do a refund with Mangomint Pay.
There are two important steps when processing refunds. The first step is to refund the actual payment. This is the step that returns the funds to your client.
The next step is to update the sale. This step is important to ensure that you will have accurate numbers for your report.
Step 1: Refunding the actual payment
On the Sales screen, select the sale you want to refund.
Tap on the "..." menu next to the payment information and select View Details.
This will load the payment details.
Tap on the "..." menu and select Refund.
Check that the amount to be refunded is correct and add the reason for the refund.
Tap on the Refund button.
Step 2: Voiding / updating the original sale
After successfully refunding the payment, you will need to update the original sale to make sure your reports match.
From the Sales screen, select the sale you want to void
Click on the “...” button and select Void
Once confirmed, the sale will then be marked as voided and won't be included in any sales or payments reports
Note: If you are voiding a sale for a refund, and you want to process a refund through your credit card processor, follow the steps here: Refunding Other Payments