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How to Process Full Refunds

This article covers how to process a full refund with Mangomint Pay. To process a partial refund with Mangomint Pay, follow these steps.

There are two important steps to process a full refund. The first step is to refund the payment, which returns the funds to the client. The second step is to void the original sale, which ensures you have accurate reports.

Learn how you can process a refund if you use a different credit card processor.

Step 1: Refunding the payment

Go to the Sales screen and select the sale to refund.

Select View Details from the "..." menu next to the payment.

Select Refund from the "..." menu.

Make sure the amount to refund is correct and select Refund to refund the payment.

Step 2: Voiding the original sale

After refunding the payment, void the original sale to ensure you have accurate reports.

Go to the Sales screen and select the sale that was refunded.

Select Void from the "..." menu. Select Confirm to void the sale.

The sale is now voided and won't be included in any Sales or Payment reports.

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