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Sending and Receiving Text Messages

With the Two-Way Texting add-on, you can send unlimited text messages to your clients. If your subscription does not include the add-on, you can still use the Messages screen to view all client message history and send up to 5 free text messages per month. Learn more about navigating the Messages screen.

Managing your phone number

Your business now has a dedicated phone number that clients can use to text you. Any text messages sent to clients, either automated or by a staff member, will also come from this phone number.

To see your assigned phone number, go to Settings > Business Setup > Phone Numbers. If needed, you can change your phone number by selecting Change number from the "..." menu.

Sending text messages

You can send text messages to clients from the following three locations:

The Messages screen:

Client details:

Appointment details:

To send a text message from the Messages screen, select an existing conversation, or click the pencil icon and search for the client by name or phone number. You can also enter a new phone number that is currently not on your client list.

As you type a message or an internal note in a conversation, typing indicators will display to other staff members who are viewing the same conversation. This allows staff members to see who is currently typing, which can help prevent multiple staff members from replying to the same message.

If a text message fails to be sent to a client, a note is displayed under the message. For common errors, a Details link is included with the error details.

Once a conversation is resolved, you can close it if it no longer requires a response from a staff member. To close a conversation, select Send and close or Close.

Open conversations that are inactive for 3 days will be closed automatically. You can adjust this time window in Settings > Automated Messages > Advanced Settings > Auto-Close Inactive Conversations.

Receiving text messages

When your business receives a text message from a client, the conversation is marked as Open, and the Messages tab displays a badge. Learn more about the Messages badge.

You can also receive a push notification from the Mangomint app on your mobile device when a new message is received. To enable the push notification, go to Settings > Staff Members > Notifications. Notifications will only be sent when permission to access the Messages screen is enabled. Learn more about staff member permissions for messages.

If a text message is received from a phone number that is not yet in Mangomint, you can easily create a client profile from the Messages screen by entering the client details.

Deleting text messages

Admin users can delete text messages (such as spam messages) from a conversation.

Deleting a text message that was sent to a client does not undo sending the message.

When a message is deleted, it is replaced with a placeholder to show that it was deleted.

NoteAutomated messages and marketing emails cannot be deleted from a conversation.

Blocking phone numbers

Admin users can block phone numbers. This is helpful if you need to block a phone number that is sending you spam messages.

Blocking a phone number only blocks incoming text messages from that number. It does not stop automated messages from being sent to that number.

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