How do I collect a tip on a zero-balance sale?
If you have a sale with a $0 balance, you can still collect a tip via credit card. A zero-balance sale may occur if there is no balance due after a client redeems a package or membership.
You can collect the tip through the Payments screen or by using Client Self Checkout.
Collecting tips using the Payments screen
To collect a tip using the Payments screen, begin the checkout as you normally would.
On the Payments screen, add a tip by selecting a tip percentage or entering a custom tip amount. The tip will be calculated based on the package or membership value.
Complete the checkout as you normally would.
![](https://images.ctfassets.net/oco7uqwlyque/2l9CPb7jfN2Uf3HqQaXrUX/fdae2438a9d8ab18244b249f4eada4c0/collect_tips_zero_balance_4.jpg?w=640&h=724&fl=progressive&q=90&fm=jpg&bg=transparent)
Collecting tips using Self Checkout
To collect a tip using Self Checkout, you must have a Mangomint Pay account.
Begin the checkout as you normally would.
On the Payments screen, select Collect Tip With Self Checkout.
![](https://images.ctfassets.net/oco7uqwlyque/6hZFHtowrBSlrqWzyeRYOd/18b5af96b024eeb56def4debe805f161/collect_tips_zero_balance_1.jpg?w=640&h=799&fl=progressive&q=90&fm=jpg&bg=transparent)
Confirm the client’s phone number on file, or enter a new phone number. Select Send. The client will receive a text message with a link to complete the payment. The tip will be calculated based on the package or membership value.
![](https://images.ctfassets.net/oco7uqwlyque/EY0MxElCnNIw7iHAyL6fd/2f4aef6ef3504f70c51730443eb1ce68/collect_tips_zero_balance_2.jpg?w=640&h=801&fl=progressive&q=90&fm=jpg&bg=transparent)
![](https://images.ctfassets.net/oco7uqwlyque/38WX1bjjw4e1Td9TqL2Gu8/2794cc889fb57af19e59a824d481cece/collect_tips_zero_balance_3.jpg?w=640&h=878&fl=progressive&q=90&fm=jpg&bg=transparent)
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