Adding Internal Notes in a Conversation
When viewing a conversation, you can add internal notes to the conversation that are not visible to the client.
Your Mangomint subscription does not need the Two-Way Texting add-on for staff members to add notes to a conversation. If your subscription does not include the add-on, any notes added will not count toward your 5 free messages per month.
Adding notes to a conversation
To add notes to a conversation, a staff member must have the Can send messages permission enabled in Staff Member settings.
To switch between notes and text messages in a conversation, select Note or Reply in the message box. Notes are yellow, while text and email messages are purple. This allows you to easily identify the types of messages in a conversation.
![](https://images.ctfassets.net/oco7uqwlyque/1KZHVph8ZhszybKZI6Teov/2be0affdaf71b2320106056289e98766/two-way-texting-note.jpg?w=640&h=646&fl=progressive&q=90&fm=jpg&bg=transparent)
![Start a chat with us](/static/19c674dff2afe2804ca05e52a5b8744c/e4a6b/chat-icon.png)
Can't find what you're looking for?
with us to talk to a real person and get your questions answered, or register for one of our live webinars.