Adding Internal Notes in a Conversation

When viewing a conversation, you can add internal notes to the conversation that are not visible to the client.

In a conversation, notes are yellow, while text and email messages are purple. This allows you to easily identify the types of messages in a conversation.

Your Mangomint subscription does not need to have the Two-Way Texting add-on for staff members to add notes to a conversation. If your subscription does not include the add-on, any notes added will not count toward your 5 free messages per month.

To add notes, a staff member must have the Can send messages permission enabled in Staff Member settings.

To switch between notes and text messages in a conversation, select Note or Reply in the message box.