FAQ: Refunds & Returns
Get answers to frequently asked questions about refunds and returns.
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Calendar & Appointments
FAQ: Calendar & Appointments
How can I set up alternating hours for staff members?How do I link my Mangomint calendar to my iCal or Google calendar?How do I resend client notifications?How can I collect photos during booking?How do I print a client's appointment details?How can I enforce my cancellation policy?How do I un-cancel an appointment?
Sales & Checkout
Sales & Checkout Basics
Check Out an AppointmentStart a Checkout Without an AppointmentCheck Out Appointments Together (Combine)Split Services into Separate CheckoutsApply a Discount During CheckoutSave a Checkout for LaterDiscard an Existing CheckoutClient Self CheckoutSending and Printing a Client ReceiptNavigating the Sales App
Payments
Credit Cards
Taking Credit Card PaymentsTaking Payments with the Front Desk DisplayTaking Payments with a Card Reader Connected to Your iPhone or iPadRequiring a Credit Card in Online BookingManaging Cards on FileMangomint Pay: Balance & PayoutsMangomint Pay: Payout ScheduleMangomint Pay: Monthly SummariesMangomint Pay: Update Account DetailsFAQ: Mangomint PayBest Practices: Credit Card PaymentsPayment Disputes
Hardware
Front Desk Display vs. Direct ConnectionFront Desk Display: Hardware Purchase GuideSetting Up Your Front Desk DisplaySetting Up the iPad Kiosk ModeUpdating the Mangomint Mobile App on the Front Desk DisplayConnecting a Card Reader Directly to Your iPhone or iPadCompleting a Test Transaction Using Your Card ReaderTroubleshooting Guide: Front Desk DisplayTroubleshooting Guide: Card ReaderUsing a Barcode Scanner to Scan Products During Checkout
Memberships
FAQ: Memberships
What do the membership statuses mean?How do I resend the credit card email request to my client?What happens if a credit card payment fails for a membership?How do I apply a membership towards a higher-priced service?How do I remove product or service discounts from a membership during checkout?How do I change the service expiration date on a client's membership?How do I transfer memberships from my previous booking system?How can I send custom emails to my clients with active memberships?