How do I handle product exchanges?
This article explains how to handle product exchanges in Mangomint.
The reason why you would want to process a product exchange in Mangomint is so that inventory is updated and your sales and other reports have the correct information that matches your actual payments.
How to process product exchange
On the Sales Screen, use the New Checkout button to start the exchange.
Select the Client, if applicable.
Add the product to be exchanged.
Update the quantity to a negative quantity representing how many products are being returned.
Select the staff member who originally sold this item. Note: If you pay your staff members product sales commission, this is to deduct the returned product commission for the appropriate staff member.
Add the new product by tapping on the Add Product button.
Tap on Go to Payments to complete the checkout. Note: Product sales tax will automatically be calculated by the system.
If there is a balance due, complete the checkout as usual.
If there is a negative balance, you will need to refund the difference.
Once completed, the returned product will be added back to the inventory count.
Note: If the product is not actually going back to inventory (e.g. damaged product), you will need to manually update the count. To learn how, go to: Track Inventory & Add Inventory Change
Reports will be updated as well.