Voiding a Sale

Voiding a sale helps ensure your reports include accurate information.

• Voiding a sale will not automatically return the funds to the client. To return the funds to the client, you will need to complete a refund after voiding the sale.

• Voiding a sale with a gift card payment will automatically return the funds to the gift card.

Instead of voiding an entire sale, learn how you can reverse a single payment.

Voiding a sale

To void a sale, open the Sales app and select the sale to void.

Select Void from the "..." menu.

Select Confirm to void the sale. Voiding a sale will not void or refund any credit card payments. Credit card payments will need to be refunded separately.

When a sale is voided, any non-credit card payments will be reversed.

For example, if you void a sale with an $80 cash payment, a -$80 reversal payment will be added directly below the cash payment. This ensures that both the original cash payment ($80) and the reversal payment (-$80) will appear in your reports. The original cash payment will appear in your reports on the original payment date, and the reversal payment will appear in your reports on the date the reversal payment was added.

Reversed cash payments immediately affect the expected balance of the cash drawer. For example, if an $80 cash payment is reversed, $80 will be immediately deducted from the cash drawer balance.

Learn more about how reversed payments affect your reports.

After voiding a sale, remember to refund the client separately, if needed.