How to Process Partial Refunds
This article covers how to process a partial refund with Mangomint Pay.
There are two important steps when completing refunds. The first step is to refund the payment, which returns the funds to the client. The second step is to update the original sale, which ensures you have accurate reports.
Step 1: Refunding the payment
Go to the Sales screen and select the sale to refund.
Select View Details from the "..." menu next to the payment information.
Select Refund from the "..." menu.
Enter the amount to refund and select Refund.
Step 2: Updating the original sale
After successfully refunding the payment, update the original sale to ensure you have accurate reports.
Go to the Sales screen and select the sale that needs to be partially refunded.
Select Reopen from the "..." menu.
Update the price to reflect the refunded amount. In the example shown below, we completed a partial refund of $75. We will need to change the original price of $130 to the updated price of $55.
Select Go To Payments.
Select Other. Enter any additional notes into the system and select Add.
Note: To process a refund through your credit card processor, see Refunding Other Payments.