How to Process Partial Refunds

This article explains how you can do a refund with Mangomint Pay.

There are two important steps when processing refunds. The first step is to refund the actual payment. This is the step that returns the funds to your client.

The next step is to update the sale. This step is important to ensure that you will have accurate numbers for your report.

Step 1: Refunding the actual payment

  • On the Sales screen, select the sale you want to refund.

  • Tap on the "..." menu next to the payment information and select View Details.

  • This will load the payment details.

  • Tap on the "..." menu and select Refund.

  • Enter the amount to be refunded.

  • Tap on the Refund button.

Step 2: Voiding / updating the original sale

After successfully refunding the payment, you will need to update the original sale to make sure your reports match.

  • Select the sale that needs to be partially refunded.

  • Tap on the “...” button and select Reopen.

  • Modify the price to reflect the refunded amount. (e.g. for this example, we are doing a partial refund of $75. So we need to adjust the price from the original price of $130 to the updated price of $55)

  • Tap Go To Payments to go to the next screen.

  • Select Other and enter any additional notes into the system.

Note: If you are voiding a sale for a refund, and you want to process a refund through your credit card processor, follow the steps here: Refunding Other Payments

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