This article shows you how to refund a Gift Card purchase. There are two important steps when refunding a Gift Card:
First, you'll want to refund the payment to the customer itself. Start by finding the sale with which the gift card as purchased, then proceed to refund the payment. Each payment method (cash, credit, etc) will have a slightly different process, but refunding would be done the same way you would normally do it.
On the Gift Cards screen, search for the gift card.
Tap on the pencil icon on the top right corner of the screen and set the balance to zero.
Optional: Add any relevant notes.
Tap on Save Changes.