Advanced Settings: Automated Messages
To adjust automated message settings such as showing staff member names in notifications, go to Settings > Automated Messages > Advanced Settings.
Always Show Staff Name in Notifications
When an appointment is booked without requesting a specific staff member, the staff member's name will not be included in any automated messages to the client such as booking confirmations or reminders.
Enable this toggle if the staff member's name should always be included in automated messages.
Auto-Close Inactive Conversations
Specify the number of days after which to automatically close conversations that have not received a reply. Open conversations that are inactive for 3 days (default) will be closed automatically.
Text Message Auto-Response
When you start using the Two-Way Texting add-on, this setting is disabled. Re-enable this toggle to automatically respond to incoming text messages. You can customize your automatic response as needed.