Voiding a Single Payment

Voiding a payment helps ensure your sales are accurate and that your reports include the correct information.

Credit card payments cannot be voided. To void a credit card payment, you will need to void the entire sale.

Voiding a payment does not return the funds to the client. To return the funds to the client, you will need to process a refund.

Voiding a payment

To void a payment, go to the Sales screen and select the sale.

Select Reopen from the "..." menu.

Select Go To Payments to view the payments.

Click the "..." button next to the payment to void and select Mark as void. Once confirmed, the payment will be marked as voided in the sale.

Select the back arrow to go back to the sale details. Close the sale as you normally would.