How do I fix an unassigned tip on a gift card or package sale?

This article shows you how to fix an unassigned tip specifically for sales that only have gift cards and packages.

If you are looking to fix an unassigned tip on a sale with a service, go to: How do I fix an unassigned tip?

Tips can be assigned to a staff member for sales with services or products. If a client tips for a sale with a gift card or package, you will get an unassigned tip warning.

In order to fix it, a service needs to be added so that a staff member can be selected. You can either use any existing service with a zero-value or create a dummy service like "Tip Assignment".

Option #1: Adding a $0 service

  • Use the "..." button to Reopen the sale.

  • Add any service.

  • Update the price to $0.00.

  • Confirm that the staff member assigned this service is the same one who should receive the unassigned tip.

  • Use the Go to Payments and Complete buttons to close the sale.

  • The sale should now be updated with the tip assigned to the staff member.

Option #2: Use a "Tip Assignment" service

Adding the "Tip Assignment" Service

Note: You must be an admin or have permission to manage services to do this.

  • Go to Settings > Services

  • Add a New Category for Tip Assignment.

  • Add a New Service called Tip Assignment. Set the price to $0.00.

Updating the sale with the "Tip Assignment" service

On the Sales screen, select the sale and use the "..." button to Reopen the sale.

  • Add the Tip Assignment service.

  • Confirm that the staff member assigned this service is the same one who should receive the unassigned tip.

  • Use the Go to Payments and Complete buttons to close the sale.

  • The sale should now be updated with the tip assigned to the staff member.

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