Product Returns
This article covers how to process a product return and refund the payment through cash or a credit card. To refund the payment to a gift card, follow these steps.
Link copiedProcessing product returns
To process a product return, open the Sales app and select New Checkout.
Select the client and add the product that is being returned.
Update the quantity to a negative quantity to represent how many products are being returned.
If you pay your staff members product commission, select the staff member who originally sold the product. This will deduct the product commission for the appropriate staff member.
Select Go To Payments.
For credit card refunds, select Other. Enter any additional notes and close the sale. Once the sale is closed, refund the payment to the client.
For cash refunds, select Cash and close the sale. If the Cash Drawer is enabled, your cash drawer total will be updated.
The returned product is added back to your inventory count. If the product should not be added back to your inventory (e.g. damaged products), you will need to manually update your inventory count to remove the returned product.
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