Processing a product return in Mangomint updates your inventory and ensures your reports include the correct information.
This article covers how to process a product return and refund the payment through cash or a credit card. To refund the payment to a gift card, follow these steps.
Processing product returns
On the Sales screen, select New Checkout.
Select the client and add the product that is being returned.
Update the quantity to a negative quantity to represent how many products are being returned.
If you pay your staff members product commission, select the staff member who originally sold the product. This will deduct the product commission for the appropriate staff member.
Select Go To Payments.
For credit card refunds, select Other. Enter any additional notes and close the sale. Once the sale is closed, refund the payment to the client.
For cash refunds, select Cash and close the sale. If the Cash Drawer app is enabled, your cash drawer total will be updated.
The returned product is added back to your inventory count. If the product should not be added back to your inventory (e.g. damaged products), you will need to manually update your inventory count to remove the returned product.
When the product return is complete, the Product Sales report will be updated.