Using the Waiting Room
The Waiting Room makes it easy to track which clients are waiting for their appointment to begin and how long they have been waiting.
To enable the Waiting Room, open the Settings app and select Calendar & Appointments > Waiting Room.
Link copiedChecking clients into the Waiting Room from the calendar
You can check clients into the Waiting Room from the calendar by selecting Check-In > Waiting Room.
On the calendar, clients who are waiting are displayed in purple. The Calendar tab will also display a badge with the number of waiting clients.
To see the list of waiting clients, select the purple button in the lower-left corner of the calendar.
Link copiedAllowing clients to check themselves into the Waiting Room
You can enable an automated message that allows clients to check themselves into the Waiting Room. Learn more about Client Self Check-In.
Link copiedNotifying clients that their service provider is ready
To notify the client that their service provider is ready, select the appointment on the calendar and select Notify. This allows you to easily notify clients who may have been waiting outside.
The client will be notified that their service provider is ready.
If you need to notify the client again, select Send Again.
Once the appointment has started, you can mark the appointment as In Service.
Link copiedCustomizing automated messages for the Waiting Room
To customize the automated messages for the Waiting Room, open the Settings app and select Automated Messages > Check-In Process.
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