Customizing Automated Messages

This article covers how to:

  • Customize automated messages

  • Add and delete automated messages, including internal automated messages

  • Change the timing of automated messages

Please note:
Cancellation policies should be added and adjusted separately by going to Settings > Calendar & Appointments > Cancellations. Once added, the policy will appear in all notifications.

Customizing automated messages

To add custom text to your automated messages (COVID-19 protocols, appointment preparations, directions to your business, etc.), go to Settings > Automated Messages. Select the gear icon next to the message and select Customize.

As you edit your message, you can select the Preview tab to preview what the message will look like to your clients.

You can also send yourself an example message by selecting Send a test and entering your email address or phone number.

Adding and deleting automated messages

To add an automated message, select Add message.

To delete a message, select Delete from the "..." menu.

Adding internal automated messages

For select messages, you can add an internal automated message. For example, for Appointment Booked, you can send an internal email to a specific email address to be notified of new online bookings and staff-made bookings.

Changing the timing of automated messages

To change the timing of an automated message, use the pencil icon, or select Move from the "..." menu.

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