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Front Desk Display Troubleshooting Guide

This article provides best practices for troubleshooting issues with your Front Desk Display.

For issues with your card reader, see Card Reader Troubleshooting Guide.

If you receive an error message when using your Front Desk Display, follow these steps to troubleshoot:

  1. Make sure your iPad is connected to Wi-Fi.

  2. If you are receiving a notification that Kiosk Mode is disabled, follow these steps to enable Kiosk Mode.

  3. Make sure your Mangomint app is up to date. Visit the App Store on your iPad and search for the Mangomint app. If an update is needed, follow these steps.

  4. Force close your Mangomint app manually or by restarting your iPad. To manually force close the app, disable Kiosk Mode (triple-click the home/top button on your iPad, enter your Guided Access passcode, and tap End). Then, click the home button twice and swipe up on the Mangomint app to force close it. Re-open the Mangomint app and enable Kiosk Mode before testing the connection.

If you are still experiencing issues after following these troubleshooting steps, please reach out to chat support for assistance.

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