How do I fix an unassigned tip on a service sale?
This article covers how to fix an unassigned tip on a closed sale that has a service. To fix an unassigned tip on a closed sale that only has a gift card or package, follow these steps.
To avoid unassigned tips, you can require staff assignments for services by going to Settings > Payments & Checkout > Advanced Settings > Require Staff Assignments.
Fixing an unassigned tip on a service sale
If a client leaves a tip on a sale that has a service, and a staff member was not assigned to the service, the following message displays when the sale is closed.
![](https://images.ctfassets.net/oco7uqwlyque/2roGdWqz9OCWIi1IjYA0Gc/c85ea830785f1fe20aacc63ecfc606da/fix_unassigned_tip_1.jpg?w=640&h=312&fl=progressive&q=90&fm=jpg&bg=transparent)
To fix the unassigned tip, go to the Sales screen and select the sale.
Select Reopen from the "..." menu.
![](https://images.ctfassets.net/oco7uqwlyque/719szM47WlLOfFSCYbjfMc/6f48c8969bf217a3e7a9a4a880e8b77c/fix_unassigned_tip_2.jpg?w=640&h=575&fl=progressive&q=90&fm=jpg&bg=transparent)
Assign the correct staff member to the service. This is the staff member who should receive the tip.
Select Go To Payments > Complete to complete the sale.
![](https://images.ctfassets.net/oco7uqwlyque/2VnSgk2L2zhOCa6Qz3PhR8/61c6cedc368df57baebdd126b42c14d1/fix_unassigned_tip_3.jpg?w=640&h=821&fl=progressive&q=90&fm=jpg&bg=transparent)
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