This article will show you how to add a sale back into your Reports if it was accidentally voided.
Voiding a sale removes it from all sales and payment reports. Voiding a sale does not actually refund any payment attached to the sale. If you are interested in that or how to handle refunds in general, please go to: Refunds
Once a sale is voided, it cannot be un-voided. However, if you've accidentally voided a sale, you can create a new sale to properly update your reports.
Visit your Sales tab and select New Checkout:
If this sale was assigned to a specific client, make sure you select the same client when creating this new sale.
If the sale includes a service or product sale assigned to a staff member, you'll want to make sure the same staff member is assigned to this new sale.
Make sure the total of this new sale matches the total of the accidentally voided sale, including any tips.
To update your sales and payments reports, close this sale using the "Other" payment method. You can also make a note of the previous accidentally voided sale.
Note: Closing a sale with the "Other" payment method will not charge the client, it will simply record the sale within your Mangomint system.
If this new sale was created on a different date than the original sale was processed, you'll want to change the date of this sale to properly record when payment was collected.
Visit your Sales tab and select your sale identical to the voided sale.
Click the three dots in the top right-hand corner of the sale sidebar and select "Change Date"
Select the date you'd like the sale to be recorded on, and click "Save"