Available Reports

The reports described in this article are available on the Reports screen.

To access reports, you must be an Admin user, or you must have the Can access company reports permission enabled in Staff Member settings.

Staff Reports

Report	Description
Payroll	Includes payroll information for staff members. Learn more about this report.
Service & Product Sales By Staff	Includes quantities and sales totals for services and products sold by each staff member including adjustments, applied packages, and applied memberships.
Time Clock	Includes information on staff member working hours. This report is available if the Time Clock feature is enabled.
Days Off	Includes days off for staff members during the specified date range and for the specified location.

Report	Description
Sales Summary	Includes quantities and sales totals of services and products for each day. The Service Sales column includes the value of applied packages and memberships.
Service Sales	Includes quantities and sales totals of services. The sales total includes the value of applied packages and memberships. Enable the Include service customization details toggle to view the specific customizations that were sold.
Product Sales	Includes quantities and sales totals of products. Download the Excel report to see additional details including client information and staff member.
Sales by Time Period	Includes service and product sales totals by day, week, month, or custom date range.

If the Gift Cards feature is enabled for your account, the following Gift Card reports are available.

Report	Description
Gift Card Usage	Includes gift card usage details, including reversed gift card payments.
Gift Card Balances	Includes outstanding gift card balances. Download the Excel report to see any notes that were added for each gift card. Note: When a gift card payment is reversed, the updated gift card balance appears in this report immediately.
Gift Card Sales	Includes quantities, adjustments, and sales totals of gift cards. *Note:* When a gift card is sold, it is considered deferred revenue until the gift card is redeemed.

Report

Description

Gift Card Usage

Includes gift card usage details, including reversed gift card payments.

Gift Card Balances

Includes outstanding gift card balances. Download the Excel report to see any notes that were added for each gift card.

Note: When a gift card payment is reversed, the updated gift card balance appears in this report immediately.

Gift Card Sales

Includes quantities, adjustments, and sales totals of gift cards.

Note: When a gift card is sold, it is considered deferred revenue until the gift card is redeemed.

If the Packages feature is enabled for your account, the following Packages reports are available.

Report	Description
Package Usage	Includes package usage details.
Outstanding Packages	Includes outstanding package credits as of today.
Package Sales	Includes the number of packages sold and sales totals of packages. *Note:* When a package is sold, it is considered deferred revenue until the package is redeemed.
Package Sales Details	Includes details for each package sale. Download the Excel report to see client emails.

If the Memberships feature is enabled for your account, the following Membership reports are available.

Report	Description
Membership Payments	Includes payments for new memberships and membership renewals.
Membership Service Usage	Includes details of membership services used.
Memberships Started	Includes memberships that were started within the selected time period.
Memberships Cancellations	Includes memberships that were canceled within the selected time period.

In the Payment Summary and Payment Details reports, payments and reversal payments are included based on the date they occurred.

In most cases, payments occur on the sale date, but the payment may occur on a different date if:

A deposit was charged before the appointment and the sale was completed on a later date.
A sale was reopened on a different date and another payment was added.
The date of a sale is changed after the payment is completed.

Report	Description
Payment Summary	Includes quantities and totals of payments by payment method. Also includes reversal payments for non-credit card payments. • Credit Card (in-person): Transactions where a card is used in person (tap, insert, or swipe). • Credit Card (virtual): Transactions where a card is not used in person, including cards on file and online payments/deposits.
Payment Details	Includes payment details for each sale such as payment method and payment amount (including reversal payments for non-credit card payments). Download the Excel report to see additional details including service, product, and sale notes.
Cash Drawer Activity	Includes all cash payments, reversed cash payments, cash drawer pay-ins/pay-outs, and manual adjustments to the cash drawer. This report is available if the Cash Drawer app is enabled.
Deposits Collected	Includes deposit payments collected via online booking or Express Booking™.
Deposits Used	Includes used deposit payments based on their associated sale date once the sale is closed.

Report	Description
Cost of Goods	Includes costs and profits of products. This report only includes products that have purchase costs associated with them.
Product Inventory	Includes the stock of products at the end of the selected day. Download the Excel report to see the product brand.
Product Inventory Changes	Includes product inventory changes. Download the Excel report to see the Description for Other inventory changes.
Product Usage	Includes product usage details. Download the Excel report to see additional details including SKU and Purchase Cost/Unit.

Report	Description
Cashflow	Includes gross and net totals for cashflow. Includes all cash-equivalent forms of payment including cash, checks, and credit cards. This report ignores non-cash payments such as gift cards and packages.
Business Intelligence: Appointments	Provides insights into appointment metrics such as booked percentage (productivity), pre-bookings, walk-ins, and staff requests. Learn more about this report.
Business Intelligence: Sales	Provides insights into sales metrics such as average product total per sale by each staff member.
Business Intelligence: Forecast	Provides insights into future business metrics such as productivity and appointments booked.
Client Retention	Specifies how many clients from an initial time period visited again within 90 days or 180 days.
Appointment Cancellations	Includes client and appointment details for canceled appointments, deleted appointments, and expired Express Bookings™. Download the Excel report to see additional details including email, service, service price, appointment notes, and who canceled the appointment.

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