FAQ: Service Customizations

How do memberships & packages work with service customizations?

For staff members who are paid a percent (%) commission, if your memberships or packages are set up to use the Discount price for payroll commission, any service customizations that are paid for by the client at checkout will not be commissioned when a membership or package is applied. This does not affect staff members who are paid a flat rate (dollar amount) commission, even if the service customization changes the price of the base service.

To include service customizations in the payroll commission, the membership or package will need to use the Regular price for payroll commission, or you will need to update the membership or package to include service customizations. Every time the membership or package is applied at checkout, you can include service customizations up to the amount you specify.

Can I track service customizations with reports?

The Service Sales report has been updated to include service customization details. Enable the Include service customization details toggle to view the specific customizations that were sold (located at the bottom of the report).

Are service customizations displayed on the receipt/closed sale?

Service customizations are included on the client receipt and closed sale.

Do service customizations appear on the client timeline?

The client timeline will include all of the selected service customizations for an appointment.

How do service customizations affect deposits?

If you require a percentage of the total service price as a deposit at the time of booking, the total service price will include the price of the base service plus any selected service customizations.