How do I do a product return and refund to a gift card?
This article shows you how to process a product return and refund to a gift card.
Create a zero-value gift card
To get started, you need to create a zero-value gift card assigned to the client making the return.
On the Gift Cards screen, tap on Add Gift Card.
Type in or scan the gift card number, set the balance to $0.00, and select the client.
Tap on Create Gift Card.
Processing the Product Return
On the Sales Screen, use the New Checkout button to start the return.
Select the Client, and add the product to be returned.
Update the quantity to a negative quantity representing how many products are being returned.
If you pay your staff members product sales commission, select the staff member who originally sold this item. This is to deduct the returned product commission for the appropriate staff member.
Tap on Go to Payments.
Tap on the Gift Card button.
Scan or type in the gift card number you just created.
Tap on Pay to complete the transaction.
The balance should now be updated on the gift card.
Once completed, this will add the returned product back to the inventory count.
Note: If the product is not actually going back to inventory (e.g. damaged product), you will need to manually update the count. To learn how, go to: Track Inventory & Add Inventory Change
Product Sales Reports will be updated as well.