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How do I do a product return and refund to a gift card?

This article covers how to process a product return and refund the payment to a gift card.

Begin by creating a zero-value gift card assigned to the client making the return.

On the Gift Cards screen, select Add Gift Card.

Enter or scan the gift card number. To automatically generate gift card numbers when creating gift cards, update your gift card settings in Settings > Gift Cards > Preferences.

Set the gift card balance to $0 and select the client.

Select Create Gift Card.

Go to the Sales screen and select New Checkout.

Select the client and add the product that is being returned.

Update the quantity to a negative quantity to represent how many products are being returned.

If you pay your staff members product commission, select the staff member who originally sold the product. This will deduct the product commission for the appropriate staff member.

Select Go To Payments.

Select Gift Card.

Scan or enter the gift card number you just created.

Select Pay to complete the transaction.

The gift card balance is updated accordingly.

The returned product is added back to your inventory count. If the product should not be added back to your inventory (e.g. damaged products), you will need to manually update your inventory count to remove the returned product.

When the product return is complete, your reports will be updated.

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