FAQ: Two-Way Texting

Will clients still receive an automated response when they text me?

If your subscription includes the Two-Way Texting add-on, when clients text you, they will no longer receive an automated response stating that their message was not received. To change this, go to Settings > Automated Messages > Advanced Settings > Text Message Auto-Response and enable the Auto-respond to incoming messages toggle.

What can I do to prevent spam text messages?

In a future update, we will add the ability to block phone numbers from texting you.

What if I receive a text message from a phone number that matches multiple clients?

If you receive a text message from a phone number that matches multiple clients, and there are no existing conversations associated with that phone number, the client name in the conversation will be the client whose data was most recently updated in the system.