FAQ: Two-Way Texting
Will clients still receive an automated response when they text me?
When you start using the Two-Way Texting add-on, the setting to automatically respond to incoming text messages is disabled. To re-enable this setting, go to Settings > Automated Messages > Advanced Settings > Text Message Auto-Response. You can customize your automatic response as needed.
What if I receive a text message from a phone number that matches multiple clients?
If you receive a text message from a phone number that matches multiple clients, and there are no existing conversations associated with that phone number, the client name in the conversation will be the client whose data was most recently updated in the system.