Enabling and Disabling Automated Messages

You can enable (add) and disable (delete) automated messages to fit your business needs.

You can also:

• Add custom text to your automated messages

• Change the timing of messages

• Use multiple phone numbers for your automated text messages if you have multiple locations

Enabling automated messages

To enable (add) an automated message, go to Settings > Automated Messages and select the automated message category (Appointment Booked, Form Submitted, Memberships, etc.)

Select Add message to add an automated message.

For select messages, you can also add an internal automated message. For example, for Appointment Booked, you can send an email to a specific internal email address to be notified of new online bookings and staff-made bookings.

For the Immediately when booked message under Appointment Booked, select the gear icons shown below to enable the Send for appointments booked by a staff member toggle. Enabling this toggle will send this message when an appointment is booked by a staff member.

Disabling automated messages

If you disable (delete) an automated message, you can easily add it back if needed. You do not need to rebuild the automated message to add it back. The system automatically saves the last version of the automated message (including any custom text that was added) so you can easily restore the message if needed.

To delete an automated message, go to Settings > Automated Messages and select the automated message category (Appointment Booked, Form Submitted, Memberships, etc.)

Select Delete from the "..." menu next to the message.

For the Immediately when booked message under Appointment Booked, select the gear icons shown below to disable the Send for appointments booked by a staff member toggle. Disabling this toggle will prevent this message from being sent to clients for appointments booked by a staff member. This can be helpful if you are transferring appointments from a previous booking software and need to ensure clients don’t receive notifications as you work through the transfer process.