How to enable the waitlist feature

To enable the waitlist feature go to:

Settings > Business Setup > Feature Manager.

From this page, toggle on the 'Waitlist' feature:

Please note, by default clients can not add themselves to the waitlist in online booking. If you would like to enable that, please follow the steps here: How clients can add themselves to the waitlist in online booking


To enable the waitlist for staff members go to Settings > Staff Members and enable the waitlist on the Permissions page.

Where to Find the Waitlist

Once enabled, you will be able to access your waitlist from the calendar page (or options in the top left corner on mobile)

If any waitlist entries have an available opening, a notification icon will appear on the calendar.

The total number of waitlist entries for a given day can be found on the sidebar as well. As you switch through the days, you will notice this number change because of this:

Multi-Location Accounts

The waitlist feature is location-specific so the total number of entries will be based on the location that is active on the calendar.

To change your location, select Filters on the calendar, and use the drop-down selector.

Learn more about how to create wait list entries, book appointments from the waitlist, and find entries.

Can't find what you're looking for?
We're here to help. Start a chat with us to talk to a real person and get your questions answered.