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Calendar & Appointments
Calendar
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Appointments
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Express Booking™
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Intelligent Waitlist
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Resources
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Waiting Room
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FAQ: Calendar & Appointments
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Sales & Checkout Basics
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FAQ: Sales & Checkout
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FAQ: Refunds & Returns
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FAQ: Tips/Gratuity
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Payments
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Credit Cards
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Deposits
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Other Payment Options
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Hardware
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Cash Drawer
Add a New CountAdd a New Pay-In or Pay-OutCash Drawer Daily Closeout
Advanced Settings: Payments & Checkout
FAQ: Payments
How are payments reflected in reports?
Payroll Processing
Payroll Report
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FAQ: Payroll Processing
Staff Members
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Link Services to Staff Members
Staff Member Permissions
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Set a Day Off for a Staff Member
Set Days Off for Multiple Staff Members at Once
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Viewing Your Daily and Weekly Totals
Services
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Service Customizations
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Processing, Finishing, and Buffer Times
Link Services to Staff Members
Enable Services for Online Booking
FAQ: Services
How do I set up couples services?How do I enable or disable taxes on services?How can I deduct a back bar fee for my services?How can I track services sold through Groupon or other online promotions?
Clients
Client List
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Client Details & Timeline
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Client Portal
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FAQ: Two-Way Texting
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FAQ: Email Marketing
Products & Inventory
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Add Inventory Change
Purchase Orders
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FAQ: Products & Inventory
Automated Messages
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Customizing Automated Messages
Setting Your Cancellation Policy
Asking Clients to Submit a Review
Advanced Settings: Automated Messages
Online Booking
Enable Online Booking
Enable Services for Online Booking
Adding Online Booking to Your Website
Online Booking Guides for Popular Website Builders
Adding Online Booking to a Shopify WebsiteAdding Online Booking to a Squarespace WebsiteAdding Online Booking to a Wix WebsiteAdding Online Booking to a WordPress Website
Adjusting Online Booking Preferences
Adjusting Staff Selection Options in Online Booking
Using Direct Booking Links
Add Booking Link to Google Business Profile
Online Booking from the Client’s Perspective
Gift Cards
Digital Gift Cards
Setting Up Digital Gift CardsSelling Digital Gift Cards OnlineFAQ: Digital Gift Cards
Selling Gift Cards When Checking Out an Appointment
Selling Gift Cards Without an Appointment
Applying Discounts on Gift Cards
Redeeming a Gift Card During Checkout
Creating Gift Card Promotions
Adding Gift Cards Sold Outside of Mangomint
Tracking Gift Card Sales & Usage
FAQ: Gift Cards
How can I refund a gift card purchase?How do I send a digital gift card?
Packages
Creating a Package
Selling a Package
Using a Package During Checkout
Sell and Redeem a Package on the Same Day
Manually Adding Packages and Adjusting Package Quantities
Transferring a Package to Another Client
Memberships
Membership Basics
Set Up a Membership PlanStart a New Membership for a ClientUse a Membership During Checkout
Managing Membership Plans
Update a Membership PlanChange a Membership Plan NameArchive a Membership Plan
Managing Client Memberships
Find a Client's MembershipChange the Payment Method on a Client’s MembershipChange the Price/Discount on a Client’s Membership Adjust the Quantities of Remaining Services on a Client’s MembershipSwitch a Client's Membership to the Current Version of the PlanCancel a Client’s Membership
FAQ: Memberships
What do the membership statuses mean?How do I resend the credit card email request to my client?What happens if a credit card payment fails for a membership?How do I apply a membership towards a higher-priced service?How do I remove product or service discounts from a membership during checkout?How do I change the service expiration date on a client's membership?How do I transfer memberships from my previous booking system?How can I send custom email campaigns to my clients with active memberships?
Integrated Forms
Creating Form Templates
Sending Forms to Clients
Adding a Form to an Existing Appointment
Filling Out Client Forms in Person
Viewing Form Submissions and Resubmitting Forms
Using Image Markup on a Form
FAQ: Integrated Forms
Time Clock
Setting Up the Time Clock
Using the Time Clock
Managing Time Cards
Setting Up Different Task Types
Using Task Types
Allowing Staff Members to Clock In and Clock Out from a Front Desk Device
App Manager & Integrations
Using the App Manager
Memberships SettingsTime Clock Settings
Mailchimp Integration
Setting Up the Mailchimp IntegrationSending Emails to Your Clients Using Mailchimp
WaiverForever Integration
Setting Up the WaiverForever IntegrationCreating Waivers in WaiverForeverCollecting Waivers From Your Clients
Shopify Integration
Gift Up! Integration
Setting Up the Gift Up! IntegrationAdding Gift Up! to Your Website
Reports
Available Reports
Business Reports
Business Intelligence: Appointments Report
Business Setup
Business Details
Locations
Phone Numbers
Logo & Branding
Advanced Settings: Business Setup
Mangomint Subscription
Updating Your Mangomint Subscription
Viewing Invoices for Your Mangomint Subscription
Home
>Calendar & Appointments
>Intelligent Waitlist

Enabling the Waitlist

To enable the waitlist, go to Settings > App Manager > Intelligent Waitlist.

To enable access to the waitlist for staff members, enable the Can manage waitlist permission in Staff Member settings.

By default, clients cannot add themselves to the waitlist in online booking. To change this, follow these steps.

Viewing the waitlist

Once the waitlist is enabled, you can open the waitlist from the calendar. To open the waitlist in the mobile app, tap the Filters button and select Go to Waitlist.

If any waitlist entries have an opening available, a notification icon will appear on the calendar.

The total number of waitlist entries for any given day can be found on the calendar, as shown below. As you switch between days, the number will change accordingly.

Using the waitlist with multi-location accounts

The waitlist is location-specific. The total number of waitlist entries is based on the location that is active on the calendar. To change your location on the calendar, use the calendar filters.

Learn more about adding and finding waitlist entries.

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