Online Booking Preferences
To adjust your online booking preferences, open the Settings app and select Online Booking > Preferences.
Link copiedTime restrictionsLink copied
You can specify the Maximum advance booking days and Minimum prior time required for online booking.
If the maximum advance booking days is 90, clients can only book appointments that are within 90 days of the current date.
If the minimum prior time required is 15 minutes, clients must book a 4 PM appointment by 3:45 PM. If there's availability for the selected services within the minimum prior time, you can enable the Show prompt to call or email toggle to let clients know they can call or email for availability.
Link copiedAvoid gaps between appointmentsLink copied
When enabled, online booking will only offer times that avoid creating gaps between appointments in a staff member's schedule. Times will always be offered in online booking that are directly next to existing appointments, regardless of your avoid gaps settings.
Don't allow gaps larger than: Set the maximum gap allowed between appointments. For example, you may want to avoid gaps larger than 1 hour.
Don't allow gaps smaller than: Set the minimum gap allowed between appointments. For example, you may want to avoid gaps smaller than 30 minutes. This helps keep any gaps between appointments consistent in size, which can help ensure those gaps will not be too small to fit a new appointment if needed.
When the Avoid gaps between appointments setting is enabled:
If a service requires two staff members, gaps will be avoided in both staff members' schedules.
If a service requires a staff member and resources, gaps will be avoided based only on the staff member's schedule.
The Avoid gaps between appointments setting does not apply to group bookings or services that only require resources.
Link copiedTime blocksLink copied
Specify how time blocks should be treated when avoiding gaps.
Ignore time blocks: Select this option if time blocks should not be treated the same as appointments when avoiding gaps. With this option, appointments will not cluster around time blocks. This means the times directly before and after a time block will not be offered, even if they are available.
Same as appointments: Select this option if time blocks should be treated the same as appointments when avoiding gaps. With this option, appointments will cluster around time blocks. This means the times directly before and after a time block will be offered if they are available.
Link copiedDays with no appointmentsLink copied
Specify which times should be offered on days with no appointments.
Offer all available times: Select this option to offer any available time on days with no appointments. Once the first appointment is booked, gaps will be avoided based on your settings.
Only offer the first and last time of each shift: Select this option to only offer the first and last available time per shift in the staff member’s schedule. Once the first appointment is booked, gaps will be avoided based on your settings.
Link copiedBookings with multiple service providersLink copied
If the Allow multiple services setting is enabled, specify how multi-provider bookings should be treated when avoiding gaps.
Same as single provider bookings: Select this option if multi-provider bookings should be treated the same as single-provider bookings when avoiding gaps. With this option, gaps will be avoided in all service providers' schedules, which may limit appointment availability.
Allow gaps: Select this option to allow gaps for multi-provider bookings. Clients can book any available time in each service provider's schedule, even if that time creates gaps between appointments.
Link copiedAllow multiple servicesLink copied
When enabled, clients can book appointments with multiple services through online booking. For group bookings, each client in the group can book multiple services.
Link copiedAllow booking the same service multiple timesLink copied
This setting can only be enabled if the Allow multiple services setting is enabled.
When enabled, clients can book the same service multiple times in a single appointment through online booking. This is helpful for clients who would like to stack or extend their services, and it allows clients to select different customizations for each service.
Link copiedOnly allow single staff memberLink copied
When enabled, clients can only book multiple-service appointments with a single staff member. Appointments with services that are performed by different staff members will not be allowed through online booking.
Link copiedShow "Book for someone else" sectionLink copied
When enabled, clients can enter an additional first and last name when booking online if they are booking for someone else.
The additional client's name will display on the calendar, but the appointment will be booked under the booking client's name.
Link copiedCollect photos during bookingLink copied
When enabled, clients can upload up to three photos in online booking that will be attached to their appointment. This is optional, and it won't block clients from completing a booking.
Link copiedAllow clients to join waitlistLink copied
When enabled, clients can join the waitlist through online booking.
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