Processing, Finishing, and Buffer Times

To manage processing, finishing, and buffer times for services go to:

Settings (Gear Icon) > Services

Select a service to adjust processing, finishing, and buffer times on the Details tab.

Please note:
If you don't see the options for processing time or buffer time, please enable it under Settings (Gear Icon)  >  General Settings  >  Enable/Disable Features (Under Features)

Processing & Finishing Times

Processing and finishing times can be used for services where the staff has some downtime in the middle of the service and needs to go back to the client afterwards to finish the service, for example coloring services. For a coloring service, such as a "Partial Highlight" it could look like this:

  • Duration: 30 minutes - this is the time it takes to apply the color

  • Processing time: 45 minutes - the time it takes for the color to develop and the stylist has to wait or could fit in another appointment

  • Finishing time: 30 minutes - the time it takes to wash the hair and blow dry it

Select the service to adjust from the services list.

  • Select Edit and enable the toggles next to processing, finishing, and or buffer times.

  • Select the correct time durations for each and Save.

This is what a service with processing time looks like on the calendar. During the processing time the staff member will be available for appointments to be booked via online booking.

Buffer Times

Buffer times can be used when a service requires time before or after the appointment. For a massage service this could be the time needed to prepare the room and to clean up the room afterwards.

Note: Buffer times won't be visible on the calendar unless you enable the Show buffer times toggle under the Calendar settings, accessible by going to Settings (Gear Icon)  >  General Settings  > Calendar Settings (Under Features)

Clients will not be able to book an appointment online during the buffer times of existing appointments. In the example below, the "Basic Mani-Pedi" service has 15 minutes of buffer time before and after the 1 hour long service. 

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