Flow Message Types
When you add an email or text message to a flow, you need to specify the message type for each message.
The message type will determine from which phone number texts are sent.
Important: Selecting an appropriate message type for text messages is important if clients unsubscribe. Clients may accidentally unsubscribe from all appointment-related text messages (booking confirmations, reminders, etc.) if you don’t send a text from the appropriate number.
Non-marketing messages
If the message is a non-marketing message, select the first option (Appointment-related, Sale-related, etc).
You can use this option if the message:
Is sent within 14 days of when the flow run started
Contains information related to the flow trigger (e.g. appointment-related information)
Non-marketing messages | Description |
|---|---|
Text messages | Non-marketing texts will be sent from the same phone number as your automated text messages and Two-Way Texting. Because of this, if a client unsubscribes from one of these texts, they will unsubscribe from all appointment-related texts (booking confirmations, reminders, etc). |
Emails | Non-marketing emails will be sent from the same email address as your email campaigns. If you set up a custom email address, the custom email address will be used to send the emails. If a client unsubscribes from one of these emails, they will unsubscribe from all appointment-related emails (booking confirmations, reminders, etc). |
You can manage a client’s message preferences in their client details.
Clients must have appointment-related messages enabled in their client details to receive non-marketing messages sent via a flow.
Marketing messages
If the message is a marketing message, select the Marketing option.
You can use this option if the message:
Is sent outside the 14-day window of when the flow run started
Contains marketing information that is not related to the flow trigger (e.g. special offers or promotions)
Marketing messages | Description |
|---|---|
Text messages | Marketing texts will be sent from a marketing phone number that is different from the phone number you use for automated text messages and Two-Way Texting. You must register for a marketing phone number to send marketing texts. If a client unsubscribes from one of these texts, they will unsubscribe from all marketing texts. |
Emails | Marketing emails will be sent from the same email address as your email campaigns. If you set up a custom email address, the custom email address will be used to send the emails. If a client unsubscribes from one of these emails, they will unsubscribe from all email campaigns and marketing flow emails. |
You can manage a client’s message preferences in their client details.
Clients must have marketing messages enabled in their client details to receive marketing messages sent via a flow.
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