Viewing Phone Call Usage
Once you've started making and receiving phone calls, you can view your phone call history and usage, including:
View a list of all calls that were completed, missed, or marked as spam for the selected date range
View which staff member made or answered each call
View the country/region and total for outbound international calls
Link copiedViewing phone call usageLink copied
To view phone call usage, you must be an Admin user. Open the Settings app and go to Business Setup > Phone Numbers. Select View phone call usage.
You can also select View phone call usage on the Subscription screen if you are an Admin user and have the Can manage billing toggle enabled in your Staff Member settings.
Select Options to update the filters as needed, such as specifying a date range, or selecting a specific phone number if you have more than one. You can also export phone call usage as an Excel file from the Options menu.
The table below provides more information on the different columns in the Phone Call Usage table.
Column | Description |
|---|---|
Status | The call status, which will be either Completed, Missed, or Spam. |
Date | The call date. |
Time | The call time. |
Duration | The call duration. |
From | • For inbound calls, this is the number that called your business. If the number is an existing client, the client's name will be displayed. • For outbound calls, this is the number that made the call. |
To | • For inbound calls, this is the number that received the call. • For outbound calls, this is the number that was called. If the number is an existing client, the client's name will be displayed. |
Staff | The staff member who made or answered the call. |
Country/Region | The country/region of the number that called your business, or the number that was called. Outbound international calls are billed by the minute, and rates vary by country/region. |
Total | The call total. Outbound international calls are billed by the minute, and rates vary by country/region. For all other calls, the rate is Unlimited, and the total will be $0. |
You can select a specific call to view more details about that call, including the rate. Outbound international calls are billed by the minute, and rates vary by country/region.
When viewing details for a call, you can select View conversation to open the corresponding conversation. This can help you see more details, such as whether a voicemail was left, text messages were sent, or internal notes were added.
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