FAQ: Custom Fees

Custom fees do not affect staff member commission. Custom fees only affect sale and payment totals, not line items.

If you have any enabled custom fees, clients will see a disclaimer in online booking that fees may apply at checkout. This allows you to disclose potential fees to clients before they book so there are no hidden fees. The disclaimer will include fee names and fee amounts. Only fees enabled for the selected location in online booking will be shown.

• For full pre-payments, all applicable custom fees will be shown and charged in online booking.

• For partial deposits, only custom fees for the Credit Card payment method will be shown and charged in online booking. At final checkout, additional custom fees can be charged as needed.

Custom fees are added and calculated after any offers and discounts are applied.

If you have any enabled custom fees, clients will see a disclaimer in online booking and during Express Booking™ that fees may apply at checkout. This allows you to disclose potential fees to clients before they book so there are no hidden fees. The disclaimer will include fee names and fee amounts. Only fees enabled for the selected location in online booking or Express Booking™ will be shown.

During Client Self Checkout, clients can also tap Show Details to view a detailed breakdown of all line items in the sale and any custom fees that were added.

If you are an Admin user, you can also enable the Receipt Preview setting. When this setting is enabled, a detailed receipt preview will be shown to clients on your Front Desk Display if the client is paying via the Front Desk Display or with cash. This receipt preview will include all line items in the sale and any custom fees that were added, as shown below.

After a custom fee is added during checkout, you can waive it (i.e. remove it) before the payment is in progress or completed. To waive a custom fee during checkout, select the trash icon next to the fee. Waived fees will not appear on the client's receipt or be displayed in receipt previews.

For custom fees that are added to specific payment methods, you can also waive the fee before it's applied by selecting the trash icon next to the fee as shown below.

Negative custom fees (flat rate and percentage) can be used to give clients a discount instead of adding a fee. This is helpful for giving clients a discount if they use a certain payment method.

For memberships, custom fees will not be added when the membership is billed. Custom fees can be added after a membership is applied during checkout.

For packages and gift cards, custom fees can be added when they are sold and when they are used during checkout.

Custom fees are taxed at the service tax rate or product tax rate from your location settings.

• If the sale has a taxed service, the fee will be taxed at your service tax rate.

• If the sale has a taxed product only, the fee will be taxed at your product tax rate.

• If the sale has both a taxed service and a taxed product, the fee will be taxed at your service tax rate.

For custom fees added to specific payment methods, if the client completes a split payment, each payment can have its own fee. For percentage-based fees, the percentage will be calculated on each payment amount.

Custom Fee reports allow you to view fee details, including how many times a fee was collected and which sales included a fee.