Staff Member Notifications

You can receive in-app and push notifications when different events occur, such as new appointments, missed calls, and online purchases.

In-app notifications will notify you directly within Mangomint.
Push notifications will be sent from the Mangomint mobile app on your phone or tablet.

If you tap a push notification or select an in-app notification, you will go directly to that item, such as an appointment or waitlist opening.

You can update your notification preferences in the following ways:

On desktop, select User Profile from your profile menu. Select your Notifications tab.
On desktop, click the bell icon and select the settings icon.
On mobile, tap the Apps icon to open the main menu. Tap Profile Settings > Notifications.

You can also update another staff member’s notification preferences by opening the Staff Members app and selecting the Notifications tab for the staff member. To update another staff member’s notification preferences, you must be an Admin user, or you must have the Can manage staff members permission enabled in Staff Member settings.

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Notification options
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The following tables outline the available notification options.

In-app notifications will notify you directly within Mangomint. These notifications will also remain visible after being marked as read, allowing you to see a complete history within Mangomint of all the notifications you've received.
Push notifications will be sent from the Mangomint mobile app on your phone or tablet. You can configure push notifications on your device to alert you with a notification sound, if needed. Learn how you can also prioritize push notifications from Mangomint so they always appear at the top of your notifications list.

Note:

If you enable a push notification, the in-app notification will also be enabled by default. This ensures that even if you swipe away a push notification, you will still be able to see a complete history within Mangomint of all the notifications you’ve received. In addition, if you swipe away a push notification, the Mangomint mobile app will still display a badge until the in-app notification is marked as read.

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Appointments with you
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The Appointments with you notification category allows you to manage notifications for appointments where you are assigned.

Notification	Description	Notification types	Available for
Appointment booked by a client in online booking	Send a notification when an appointment is booked with you by a client.	In-app, Push	Service providers
Appointment booked by a staff member	Send a notification when an appointment is booked with you by a staff member.	In-app, Push	Service providers
Appointment rescheduled by a client themselves	Send a notification when an appointment with you is rescheduled by the client.	In-app, Push	Service providers
Appointment rescheduled by a staff member	Send a notification when an appointment with you is rescheduled by a staff member.	In-app, Push	Service providers
Appointment canceled by a client themselves	Send a notification when an appointment with you is canceled by the client.	In-app, Push	Service providers
Appointment canceled by a staff member	Send a notification when an appointment with you is canceled by a staff member.	In-app, Push	Service providers
Client is checked in for service	Send a notification when your client is checked in for service. This notification option is only available if the When client is checked-in for service message is enabled.	In-app, Push	Service providers

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All appointments
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The All appointments notification category allows you to manage notifications for all appointments, regardless of whether you are assigned to the appointment.

Notification	Description	Notification types	Available for
Appointment booked by a client in online booking	Send a notification when an appointment is booked by a client.	In-app, Push	Admin users and staff members with the Can receive notifications for all appointments permission.
Appointment booked by a staff member	Send a notification when an appointment is booked by a staff member.	In-app, Push	Admin users and staff members with the Can receive notifications for all appointments permission.
Appointment rescheduled by a client themselves	Send a notification when an appointment is rescheduled by the client.	In-app, Push	Admin users and staff members with the Can receive notifications for all appointments permission.
Appointment rescheduled by a staff member	Send a notification when an appointment is rescheduled by a staff member.	In-app, Push	Admin users and staff members with the Can receive notifications for all appointments permission.
Appointment canceled by a client themselves	Send a notification when an appointment is canceled by the client.	In-app, Push	Admin users and staff members with the Can receive notifications for all appointments permission.
Appointment canceled by a staff member	Send a notification when an appointment is canceled by a staff member.	In-app, Push	Admin users and staff members with the Can receive notifications for all appointments permission.
Client is checked in for service	Send a notification when a client is checked in for service. This notification option is only available if the When client is checked-in for service message is enabled.	In-app, Push	Admin users and staff members with the Can receive notifications for all appointments permission.
Client joins waitlist in online booking	Send a notification when a client adds themselves to the waitlist.	In-app, Push	Admin users and staff members with both the Can receive notifications for all appointments and Can manage waitlist permissions.
New opening for waitlist entry	Send a notification when there is a new opening for a waitlist entry.	In-app, Push	Admin users and staff members with both the Can receive notifications for all appointments and Can manage waitlist permissions.

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Client activity
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The Client activity notification category allows you to manage notifications for online purchases, client form submissions, and more.

Notification	Description	Notification types	Available for
Gift card purchased	Send a notification when a client purchases a gift card online.	In-app, Push	Admin users and staff members with the Can manage gift cards permission.
Package purchased	Send a notification when a client purchases a package online.	In-app, Push	Admin users and staff members with the Can manage packages permission.
Membership started	Send a notification when a client starts a membership online.	In-app, Push	Admin users and staff members with the Can manage memberships permission.
Membership payment failed	Send a notification when a client’s membership payment fails.	In-app, Push	Admin users and staff members with the Can manage memberships permission.
Form submitted	Send a notification when a client submits a form.	In-app, Push	Admin users and staff members with the Can view all form submissions permission.

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Messages & calls
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The Messages & calls notification category allows you to manage notifications for messages and calls from clients, including web chat messages.

Notification	Description	Notification types	Available for
New text message	Send a notification when a text message is received.	Push	Admin users and staff members with the Can view all conversations permission.
Missed call or voicemail	Send a notification when a phone call is missed or a voicemail is left.	In-app, Push	Admin users and staff members with the Can view all conversations permission.
New web chat	Send a notification when a web chat message is received.	Push	Admin users and staff members with the Can view all conversations permission.

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Enabling push notifications
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To ensure you successfully receive push notifications from the Mangomint mobile app on your device, we recommend enabling push notifications directly through the Mangomint mobile app on your phone or tablet. This will allow your device to prompt you to allow push notifications if needed.

If you are not receiving push notifications after enabling them, try following these steps on your device:

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Prioritizing push notifications from Mangomint
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If your iPhone or iPad has Apple Intelligence enabled, you can configure push notifications from the Mangomint mobile app to have priority over push notifications from your other apps. This will ensure push notifications from Mangomint always appear at the top of your notifications list instead of being hidden under your other push notifications.

To prioritize push notifications from the Mangomint mobile app, follow these steps on your device:

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