Creating Custom Fees

To create a custom fee, you must be an Admin user. Open the Settings app and select Payments & Checkout > Custom Fees.

Select Add custom fee.

Enter a name for the fee and select Save. This name will be displayed during checkout, on receipts (including receipt previews), in online booking, and during Express Booking™.

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Details tab

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In the Details tab, specify what the fee should be applied to and how it should be calculated.

You can apply the fee to:

• The entire sale: This will add the fee to the sale regardless of payment method.

• Only specific payment methods: This will only add the fee to the sale if the selected payment methods are used.

You can add the fee as a fixed amount or percentage.

• Fixed amount: The fee will be added as a fixed amount to the sale.

• Percentage: The fee will be added as a percentage of the sale subtotal or payment amount. If the fee applies to the entire sale, the percentage will be calculated on the sale subtotal, which does not include tax or tip. If the fee applies to specific payment methods, the percentage will be calculated on the payment amount, which does include tax, tip, and any other custom fees that were added to the entire sale.

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Conditions tab

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In the Conditions tab, specify when the fee should be added. You can add the fee when checking out all sales, or only sales that meet certain criteria, such as a minimum subtotal or a service requirement.

If you add both a minimum subtotal and a service requirement, the minimum subtotal will include all services and products in the sale, not just services.

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Advanced tab

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In the Advanced tab, if you have multiple locations, specify the locations where this fee should be added.

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Enabling custom fees

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Once a custom fee is created, you can enable it by selecting Enable.

If you have at least one custom fee that is enabled, clients will see a disclaimer in online booking and during Express Booking™ that fees may apply at checkout, as shown below. This allows you to disclose potential fees to clients before they book so there are no hidden fees. The disclaimer will include fee names and fee amounts. Only fees enabled for the selected location in online booking or Express Booking™ will be shown.