FAQ: Campaigns

Learn more about client eligibility for marketing messages, including marketing messages sent via campaigns or flows.

If a client unsubscribes from an email campaign, they will still receive automated messages since automated messages are sent from a different domain. If a client manually marks your email campaigns as spam, or if their email server automatically marks your email campaigns as spam, the client will be automatically unsubscribed from your email campaigns only, not your automated messages.

If a client unsubscribes from a text message campaign, they will still receive automated messages since automated messages are sent from your local phone number instead of your marketing phone number.

To cancel a scheduled campaign, you must be an Admin user, or you must have the Can edit campaigns permission enabled in Staff Member settings.

Select the three-dot menu and select Cancel. When a scheduled campaign is canceled, it is changed back to a Draft status.

Learn how you can send email campaigns and flow emails from a custom email address, which can help increase brand awareness and help clients easily recognize your emails.