Phone Insights

The Phone app provides various insights into your calling and texting activity, such as how many calls and texts were received during a specific time period.

• Detailed insights about your calls & texts: View different details, including total calls, missed calls, and received texts.

• Usage trends: Track your usage over time with detailed breakdowns that help you see trends in your activity.

• Filters for different activity: Filter your calls and texts so you only see what you need, such as inbound calls or sent text campaigns.

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Viewing phone insights

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To view phone insights, you must be an Admin user. Open the Phone app to view your phone insights and update your filters as needed.

The options above the dashboard allow you to choose what you'd like to see.

• Switch between call or text activity. When viewing call activity, you can see inbound calls, outbound calls, or all calls.

• Select a time period, such as Today or Last 30 days.

• If you have multiple phone numbers, including a marketing phone number, you can view activity by phone number.

The insights in the dashboard will change depending on the type of activity you're viewing. Select an insight's name at the bottom of the dashboard to exclude it.

On desktop, you can hover over any insight in the dashboard to see a summary for that day or week. On mobile, you can tap any insight in the dashboard to see the details.

In addition to the Phone app, learn how you can also view phone call usage, including which staff member made or answered each call.