FAQ: Service Customizations

Service customizations are meant to customize the base service rather than act as a separate service.

When a service customization is selected:

• Staff members who earn a flat rate (dollar amount) commission will continue to earn the same flat rate commission.

• Staff members who earn a percent (%) commission will earn commission on the sale total (the base service plus the service customization). This means the service customization cannot have a different percent commission than the base service.

If needed, staff members can earn an additional flat rate commission for each service customization. This can only be done if every staff member who performs that service customization earns the same flat rate commission for that customization.

To do this, enter a negative Post-commission deduction for the service customization. In the example below, staff members will earn $5 every time this service customization is selected.

The table below outlines how commission is calculated when service customizations are selected.

For staff members who are paid a percent (%) commission, if your memberships or packages are set up to use the Discount price for payroll commission, any service customizations that are paid for by the client at checkout will not be commissioned when a membership or package is applied. This does not affect staff members who are paid a flat rate (dollar amount) commission.

To include service customizations, the membership or package must use the Regular price for payroll commission, or you will need to update the membership or package to include service customizations. Every time the membership or package is applied at checkout, you can include service customizations up to the amount you specify.

The Service Sales report includes service customization details. Enable the Include service customization details toggle to view the specific service customizations that were selected.

Service customizations will be included on the client receipt and closed sale.

The client timeline will include all selected service customizations for an appointment or sale.

If you require a percentage of the total service price as a deposit at the time of booking, the total service price includes the price of the base service plus any selected service customizations.