Resolving a Remaining Balance

When a refund is completed in a closed sale, the sale will have a status of Closed (Remaining Balance) if:

• An amount was refunded instead of line items.

• The sale had multiple payments, and only a single payment was refunded.

To ensure you have accurate reports, you will need to resolve the remaining balance. However, sales with a Closed (Remaining Balance) status are still closed and will still be included in Sales reports and the Payroll report.

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Resolving a remaining balance

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To resolve a remaining balance in a closed sale, select the sale and specify how to resolve the balance.

• Select refunded items: This option allows you to assign the refunded amount to specific line items in the sale, allowing you to also adjust commission, add products back to your inventory, and more.

• Collect payment: This option allows you to collect a new payment for the refunded amount. This is helpful if the client requested a refund so they could use a different payment method.

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Select refunded items

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If you chose Select refunded items, you can resolve the remaining balance by assigning the refunded amount to specific line items in the sale.

• A separate refund will be created for the sale, which will keep track of how the balance was resolved and which line items were refunded.

• The status of the sale will change to Closed (Partially Refunded) or Closed (Refunded), depending on whether the sale is partially or fully refunded.

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Collect payment

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If you chose Collect payment, you can resolve the remaining balance by collecting a new payment for the refunded amount. This is helpful if the client requested a refund so they could use a different payment method.

Once the payment is complete and the balance is resolved, the status of the sale will change to Closed.