Resolving a Remaining Balance

When a refund is completed in a closed sale, the sale will have a status of Closed (Remaining Balance) if:

• An amount was refunded instead of line items.

• The sale had multiple payments, and only a single payment was refunded.

To ensure you have accurate reports, you will need to resolve the remaining balance. However, sales with a Closed (Remaining Balance) status are still closed and will still be included in Sales reports and the Payroll report.

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Resolving a remaining balance

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To resolve a remaining balance on a closed sale, select the sale and specify how to resolve the balance.

• Select refunded items: This option allows you to assign the refunded amount to specific line items in the sale, allowing you to also adjust commission, add products back to your inventory, and more.

• Collect payment: This option allows you to collect a new payment for the refunded amount. This is helpful if the client requested a refund so they could use a different payment method.

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Select refunded items

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If you chose Select refunded items, you can resolve the remaining balance by assigning the refunded amount to specific line items in the sale.

• A Resolving Balance transaction will be created while you are resolving the remaining balance. Once the balance is resolved, the transaction will change to Balance Resolved. This transaction keeps track of how the balance was resolved and which line items were refunded.

• The status of the sale will change to Closed (Partially Refunded) or Closed (Refunded), depending on whether the sale is partially or fully refunded.

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Collect payment

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If you chose Collect payment, you can resolve the remaining balance by collecting a new payment for the refunded amount. This is helpful if the client requested a refund so they could use a different payment method.

Once the payment is complete and the balance is resolved, the status of the sale will change to Closed.