Receiving Web Chat Messages

Once web chat is enabled on your website, website visitors can select the chat icon in the lower-right corner of your website to send a chat message.

When a new website visitor opens your chat window, they will see a welcome message. You can customize your welcome message as needed.

When a new website visitor sends their first chat message, they will see an estimated response time message that lets them know you typically respond in minutes. This message also allows them to enter their phone number if they prefer to be contacted directly. You can customize your estimated response time message as needed.

When you reply to a web chat message, if the website visitor closed the chat window, the chat icon will display a badge to let them know you replied.

Learn more about replying to web chat messages.