FAQ: Web Chat
Link copied
Can I block users from sending web chat messages?
Admin users can block specific website visitors from sending web chat messages. This can be helpful for website visitors who are sending spam messages.
To block a website visitor, select Block from the "..." menu when viewing the conversation.
Link copied
Can I link a web chat conversation to a client?
Web chat conversations cannot be linked to clients. However, if a website visitor enters their phone number via your estimated response time message, their web chat conversation will be linked to their SMS conversation, as shown below. This allows you to easily switch between both conversations and see which website visitors have existing conversations.
Link copied
Will website visitors be able to see their previously sent web chat messages?
Can't find what you're looking for?
with us to talk to a real person and get your questions answered, or browse our on-demand videos.