FAQ: Phone Calls & Texting

To see which staff members are currently available to make and receive phone calls, open the Settings app and go to Business Setup > Phone Numbers > Manage settings > Staff Members. Staff members can manage their phone call availability from their user profile settings.

When a phone call is made or answered in Mangomint, a phone icon will display in the main menu to desktop users who have the Can make and receive calls permission enabled. This icon lets users easily see when a staff member is on a phone call. The icon can be clicked to see details about the call, including the client's name and a link to their next appointment.

Yes, multiple staff members can be on calls at the same time. If one staff member is on a call, other staff members' phones can still ring if another call is received.

Admin users can block phone numbers, which can be helpful for phone numbers that are spam calling you or sending you spam text messages.

To block a phone number, select Block phone number from the "..." menu when viewing the conversation. This will block the phone number from calling and texting you. However, this will not prevent calling or texting that number from Mangomint.

With the Connect add-on, you can send unlimited text messages to clients. If your subscription does not include the add-on, you can still send up to 5 free text messages per month. Your 5 free messages are reset 30 days after you send your first free message.

Yes, you can set up an automatic reply for text messages. Clients will receive this automatic reply if they text you or if they respond to one of your automated texts, including flow text messages sent from your marketing phone number.

Protected Health Information (PHI) should not be sent via text message in Mangomint. Texting is not HIPAA compliant. Learn more about HIPAA Compliance.