Customizing Automated Messages

This article covers how to:

• Set appointments to Unconfirmed or Confirmed

• Add custom text to automated messages

• Change the timing of automated messages

Learn more about enabling and disabling automated messages and how you can use multiple phone numbers for your automated text messages if you have multiple locations.

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Set appointments to Unconfirmed or Confirmed

When an appointment is booked, the appointment status will be set to either Unconfirmed or Confirmed, depending on your settings.

To choose whether appointments are set to Unconfirmed or Confirmed, open the Settings app and select Automated Messages > Appointment Booked.

• Unconfirmed: All appointments will be automatically set to Unconfirmed. However, appointments that are booked after the appointment confirmation requests are scheduled to be sent will be automatically set to Confirmed. For example, if your confirmation requests are scheduled to go out 3 days before the appointment, but the appointment was only booked 2 days in advance, the confirmation requests will not be sent, and the appointment will be automatically set to Confirmed.

• Confirmed: All appointments will be automatically set to Confirmed. Appointment confirmation requests cannot be sent.

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Add custom text to automated messages

To add custom text to an automated message, open the Settings app and select Automated Messages.

Select the automated message category (Appointment Booked, Memberships, etc.)

Select the gear icon next to the message.

Select Customize to edit the message. You can select the Preview tab to preview what the message will look like to clients. You can also send yourself a test by selecting Send a test and entering your email address or phone number.

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Change the timing of automated messages

To change the timing of an automated message, use the pencil icon, or select Move from the "..." menu.