Create a Group Booking from Online Booking

Once you’ve enabled group appointments in online booking, clients can book group appointments online.

When booking a group appointment online, the booking client will begin by selecting:

• How many guests are in the group

• The service, service customizations, and service provider for each guest

• The day and time for the group appointment

After selecting the day and time for the group appointment, the booking client will enter contact information for themselves and everyone in the group. This allows everyone in the group to receive their own appointment confirmation, reminders, and forms.

The booking client can also enter comments for specific clients and for the entire group. These comments will appear in the appointment details on the calendar.

The booking client will specify a primary contact for the group. While clients cannot change the primary contact once the group appointment is booked, staff members can change the primary contact from the calendar as needed.

Each client in a group booking will be able to view their appointment in their client portal. However, only the primary contact can:

• Self-reschedule the entire group. Individual appointments in a group cannot be self-rescheduled.

• Self-cancel the entire group and individual appointments in the group. The primary contact’s appointment can only be canceled if the entire group is canceled.

If any deposits are required, the booking client will need to pay all of the deposits for each guest. All of the deposits will be combined into one deposit for the booking client to pay in order to book the group appointment.

Once the group appointment is booked:

• Each client in the group will receive their own appointment confirmation and reminders that include any forms the client needs to complete.

• The primary contact’s confirmation email will include the appointment details for each client in the group. The confirmation emails for the other clients in the group will specify that their appointment was booked by the primary contact.

Learn how you can update the group booking from the calendar or check in and check out the group booking.