Automated Messages: Appointment Canceled

To configure your Appointment Canceled automated messages, open the Settings app and select Automated Messages > Appointment Canceled.

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Immediately when canceled

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The Immediately when canceled automated messages are sent immediately when appointments are canceled.

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Send for all cancellations

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When an appointment is canceled, you can send an email and text message to the client to let them know their appointment has been canceled.

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Send only when clients cancel themselves

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When an appointment is canceled by the client, you can send an email to an internal email address. This can be helpful if you’d like to be notified of all appointments canceled by clients, regardless of whether you are assigned to the appointment.