Product Returns: Non-Credit Card

This article covers how to complete a product return for products purchased with any payment method other than a credit card.

• For credit card product returns, follow these steps.

• For product exchanges, follow these steps.

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Complete a non-credit card product return

To complete a non-credit card product return, open the Sales app and select New Checkout.

Select the client and add the product being returned.

Update the quantity to a negative quantity to represent how many products are being returned.

If you pay your staff members product commission, select the staff member who originally sold the product. This will deduct the product commission for the appropriate staff member.

Select Go To Payments.

Select a refund method to close the sale and complete the return.

• If the original product was purchased with cash, select Cash. This will immediately affect the expected balance of the cash drawer.

• If the original product was purchased with a gift card, select Gift Card. This will add the refund back to the gift card. You can search for the original gift card number to add the refund back to the original gift card.

The returned product will be added back to your inventory count. If the product should not be added back to your inventory (e.g. damaged products), you will need to manually update your inventory count to remove the product.

To help keep track of which products were returned, you can add a note to the sale or client timeline.