Listening to Voicemails

After enabling phone calls, calls will go to voicemail if:

• The call is missed.

• There are no staff members available for calls.

• The Straight to Voicemail setting is enabled.

Conversations will be considered open if a voicemail is received. Staff members can also receive notifications when a voicemail is received.

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Listening to voicemails

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To listen to a voicemail, open the client’s conversation and locate the voicemail.

The voicemail will display an auto-generated Summary, which can be helpful for front desk staff to quickly see why the client called.

Select Listen to listen to the voicemail and also view a full transcript of the voicemail. Transcripts allow you to read the client's entire voicemail message and see key details at a glance.