Flows Basics
Flows are highly flexible and can be customized to your unique business needs.
In the following example, when a client has completed two facial appointments, they will receive a text message promoting a facial membership.
The basic building blocks of a flow include:
Trigger: A trigger is the event in Mangomint that starts a flow, such as a booked appointment.
Conditions: Conditions allow you to filter flows based on specific client criteria, such as appointment history. Learn more about all the available conditions for flows.
Actions: Actions allow you to send emails and text messages, add to a client's account balance, and more.
The table below provides a few examples of how you can use flows in Mangomint.
Goal | Flow example |
|---|---|
Send rebooking reminders to clients. | When a client completes a Botox treatment, send the client a rebooking reminder in two months. |
Send review requests to clients. | When a client completes an appointment, send the client a text message with a link to leave a review (e.g. Google reviews). |
Send pre and post-appointment instructions to clients based on booked services. | • Two days before a client’s waxing or sugaring appointment, send the client pre-care instructions to help them prepare for their appointment. • When a client completes a spray tan appointment, send the client post-care instructions. |
Reward clients by giving them a discount or a free service or product. | When a client completes five appointments, send the client a text message with a promo code for a discounted service. |
Send different messages to clients or staff members based on selected form responses. | When a client selects a high rating on a feedback form, send the client a rebooking reminder. When a client selects a low rating, send a notification to an internal email address. |
Send direct purchase links to clients for specific membership plans. | When a client completes two massage appointments, send the client a text message with a link to purchase a massage membership online. |
Send direct purchase links to clients for specific packages. | When a client completes a haircut & color appointment, send the client an email with a link to purchase a haircut & color package online. |
Send direct purchase links to clients for gift cards. | When a client completes an appointment in November, send the client a text message with a link to purchase your Black Friday gift card promotion online. |
Follow up with clients who purchased specific products. | When a client purchases a specific product, send the client a text message the next day to remind them how to use the product. After three weeks, send the client a product refill reminder. |
Re-engage clients if their appointment is canceled. | When a client's appointment is canceled, send the client a text message reminding them to rebook. |
The Flows app can be used in addition to the Campaigns app and your automated messages from the Settings app.
Learn more about building and activating a flow.
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