Enabling Web Chat

To enable web chat and customize your web chat settings, open the Settings app and go to Business Setup > Web Chat.

When you enable web chat:

• If you have already integrated online booking with your website, web chat will be enabled on your website automatically.

• If you have not integrated online booking with your website, copy your script tag and paste it in the HTML header section of your website.

Once web chat is enabled, website visitors can select the chat icon in the lower-right corner of your website to send a chat message. Your chat icon and chat window will use the same logo and branding as your online booking. Learn more about receiving web chat messages.

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Show live message previews

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When enabled, staff members can see a website visitor's chat message as the message is being typed.

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Allow attachments

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When enabled, website visitors can attach images to their web chat messages.

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Welcome message

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When a new website visitor opens your chat window, they will see a welcome message. You can customize your welcome message as needed.

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Estimated response time message

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When a new website visitor sends their first chat message, they will see an estimated response time message that lets them know you typically respond in minutes. This message also allows them to enter their phone number if they prefer to be contacted directly. You can customize your estimated response time message as needed.