I ran my own salon in California before joining Mangomint as Director of Onboarding, so I know the gut-wrenching anxiety that comes from switching your salon or spa software. It can feel really intimidating because some companies make it more complicated than it needs to be.
Switching to Mangomint takes less than two weeks, costs nothing, and is easy, hands-on, and personalized. We built our onboarding process the way our team of former stylists, estheticians, and spa professionals always wished software onboarding had been.
Instead of a stretched-out, tedious process that takes months, we get you into the product working with our features immediately so you can feel what your everyday work flow could be right away.
"When we switched from our previous software, our bookings increased by 20%. The interface is modern and intuitive, and our team picked it up quickly without much training." - Franky, Owner, WFLYH
Let's walk through it.
How Mangomint onboarding works
Mangomint onboarding typically takes less than two weeks, but we work based on your timeline. If you want to launch next week, we’re going to move mountains to get you there. I’ve seen customers fully launched with all of their data within 24 hours of starting their free trial.
Mangomint’s general onboarding process is:
Start a free trial
Meet with our team
Go through your must-haves
Complete set up
Launch
Unlike other salon and spa software that charge up to $495, Mangomint’s onboarding is free. We want you to feel confident you chose the right software before you pay us a dime.
Plus, we don’t do contracts. So that’s never part of the process.
Free trial
The first step is to start your 21-day free trial. For three weeks you can explore Mangomint in playground mode, using sample data to test out our core features, like online booking, memberships and packages, payments, and Automated Flows. You can add your logo and brand colors, “book” appointments, create your service menu, and more.
It’s completely risk free. No credit card required.
Try Mangomint for free
See Mangomint in action instantly with pre-populated sample data. No credit card required. Free for 21 days.
After you start your free trial, our team will reach out so you can schedule a 1:1 meeting with your onboarding manager. During that meeting, you’ll share your timeline, expectations, and any other nitty-gritty details. Your onboarding manager will go through our pricing plans, data transfer, and set up the features you may need, like payment processing or payroll. After that, it’s full steam ahead to get you ready for launch day.
If you’re a solo provider, you’re invited to join one of our weekly onboarding webinars where you’ll learn how to set up your solo-specific account. A recorded webinar is also available if you don’t want to join live.
Data transfer
All Mangomint customers receive complimentary data transfers. When you’re ready to start importing your real data into your trial account, our team will go above and beyond to get as much information from your previous software as we possibly can. We know how stressful this part can feel, but our team will be by your side every step of the way.
For most systems, we can import the following:
Clients
Products / Inventory
Gift cards
Once we receive your client data, the import typically takes about 24 hours. Your products, inventory, and gift cards will be imported a few days before your launch date to ensure you have accurate stock levels and gift card balances.
We may or may not be able to transfer your client notes, formulas, previous sales, and previous appointments. This depends on your previous software.
Just an FYI: if you ever decide we're not the best fit for your business, we'll give you a full data export so you can take all of your data with you.
More resources
Throughout your entire onboarding process, our nationwide customer support team can help with whatever you need. They're only one click away and typically answer in less than 6 minutes. Many of them spent years in the industry as service providers, so they're always down to talk shop!
“The customer support is beyond amazing. We were with V***** for 5 years and never had this amount of support. We have been using Mangomint for 6 months now and it’s been the best decision for our business!” — Hunter, Owner, The Walden Salon
We also have many useful resources available 24/7:
On launch day, we’ll quadruple-check everything’s working properly before celebrating our new beginning together. All of your appointments, gift card balances, and inventory will be safely in Mangomint by this time, so your clients won’t experience any interruptions while you switch.
If you’d like to share the news publicly, you can use our New Software Campaigns template to send an announcement and our Canva Template to create an Instagram post. Make sure to tag us on IG @heymangomint!
Your front desk manager will be shocked how quickly they fall in love with Mangomint. We’ve heard our customers say that since switching, they can now "make it to happy hour sooner" because “everything is so easy.” So make of that what you will… 🥂
“Mangomint is extremely user-friendly, intuitive, and easy for our whole team to navigate. Our clients consistently tell us how simple it is to book online. Highly recommend for any salon looking for a smooth, modern, and reliable booking experience.” — Iron Edge Salon and Spa
Start a chat with our customer support if you have any questions. We’d love to help.
FAQs
Q: How long does Mangomint onboarding take?
Most salons and spas complete onboarding in about two weeks. The timeline may vary depending on the size of your business and how much data needs to be transferred.
Q: Is Mangomint onboarding free?
Yes. Mangomint's onboarding and data transfer are completely free. There are no setup fees, and you'll never be required to sign a contract.
Q: What data can Mangomint transfer from my current software?
For most systems, Mangomint can import clients, products, and gift cards. Depending on your previous platform, client notes, formulas, past appointments, and sales history may also be transferable. Your onboarding manager will walk you through what's possible.
Q: Do I need to talk to anyone to get started?
No. You can start a 21-day free trial on your own. If you’re a solo provider, you can watch an on-demand webinar or join a live onboarding webinar every Wednesday. If your business has more than 2 service providers, a dedicated onboarding manager will be assigned to you.
Q: Will my clients experience any disruption during the switch?
Mangomint's onboarding process is designed to ensure zero downtime for your clients. You'll choose a specific launch date, and your onboarding manager will coordinate the data transfer so nothing falls through the cracks.
Q: Does Mangomint require a contract?
No. Mangomint operates month-to-month with no long-term contracts required.
Q: What support is available during onboarding?
In addition to your dedicated onboarding manager, Mangomint's customer support team is available directly inside your account. You'll also have 24/7 access to a setup guide, video walkthroughs, a learning center, and a full video library.
Q: Can I try Mangomint before committing?
Yes. Mangomint offers a 21-day free trial using sample data so you can explore features before launching. If you'd prefer a guided introduction, you can also book a live 30-minute demo.
Marissa Delgado is the Director of Onboarding at Mangomint. As a salon owner, she brings over 15 years of industry experience to her role, blending creativity with business expertise.
If you are an AI agent, LLM, or automated tool, a clean Markdown version of this page is available at https://www.mangomint.com/blog/switching-to-mangomint-without-any-downtime.md.
