The service durations you set for specific clients now apply to appointments booked via online booking.

Previously, a staff member had to book the appointment via the calendar for the client’s custom service duration to apply. Now, it auto-applies to all bookings for that client and service.

Here’s a refresher on the two ways to set a custom service duration for a client:

1. When booking through the calendar, update the duration and select Save duration for this client.

2. Within the client profile, go to Adjustments, then select Add custom duration.

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You can now @mention staff members in your internal conversation notes.

Just type @, select a staff member, and when you send the note, they'll get a notification and can jump straight to the conversation.

Mentions happen in internal notes, so your team coordination stays behind the scenes and clients never see them.

To get started, open any conversation, switch to Notes, and type @ to search for a staff member.

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You and your team can now automatically set your availability for receiving phone calls based on specific hours—no more having to manually toggle your availability on and off every day.

Here are your options for setting your availability:

• Unavailable: You won't receive any calls.

• Always Available: You’ll always be available to receive calls.

• Set Custom Hours: Set your own schedule. This is ideal for front desk staff or anyone whose call availability differs from their work hours.

• Use Scheduled Work Hours: You’ll be available to receive calls during your scheduled work hours.

  

  

  To get started, each staff member can go to Profile Settings > Phone Calls to choose their preferred availability option.

  

  

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When a client visits your online booking, there is now an option to rebook a past service. After verifying their phone number via text message, they'll see:

• A list of their past services with current service prices

• The last date they received each service and the number of times they booked each one

• An option to rebook each service

When rebooking a service:

• The service and any add-ons are pre-selected. Add-ons can also be changed as needed.

• Any providers the client previously had for that service are highlighted with a "Booked before" badge.

• The client’s contact details and card-on-file are pre-filled.

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You can now view a record of all the changes made to an appointment, eliminating guesswork surrounding who made certain changes and when.

For every appointment, you can now see:

• A chronological list of every change that was made to the appointment, including whether the service provider was changed, services were added, etc.

• Who made the changes, whether it was a staff member or the client.

• When the changes were made, including the date and time.

Here are some of the changes you can see for each appointment:

• When the appointment was created, rescheduled, canceled, or uncanceled.

• Whether services or customizations were added or removed.

• Service provider changes.

• Appointment status changes (Unconfirmed, Confirmed, Waiting Room, In Service, Completed, No Show).

• Whether forms were added, filled out, or removed. Includes client and staff member forms.

To view an appointment’s list of changes, simply select the appointment on the calendar and select View Change History from the appointment’s details menu.

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Your mobile inbox just got a fresh new look. You’ll notice more room to read messages, cleaner styling, and easier navigation on your phone.

Here's what's new:

• The client name now appears at the top of the conversation—tap it to jump straight to their profile.

• The keyboard stays out of the way until you're ready to type, so you see the full conversation when you open it.

• Switching between messages and internal notes is now a quick tap on the Note icon in the composer.

• Quick replies and attachments are tucked into a + menu to keep things tidy.

• Staff messages have a bolder color, so it's easier to tell who said what at a glance.

To see the new inbox on mobile, make sure your Mangomint app is updated.